Overview :
BPaaS services provider for HR and Finance needs, with robust in-house developed platform built on Salesforce for delivering their services.
Application has integration with several 3rd party applications such as HRMS suites, Invoicing systems, Banks etc. for via APIs and SFTPs.
Transform QA Solution :
We started with understanding business processes with KTs from Business Analysts and Customer Service associates, and Data flow/processing workflows from the Dev team.
Implemented a two-pronged approach for Testing.
End-to-End workflows that closely mimic business processes and data flows (Integration Testing).
Module-focused Functional Tests – focused on each individual component – back-end engine/APIs, Salesforce custom objects, etc.
Automated 100% of P1 workflows and functional tests, using a hybrid framework which has UI, API and SFTP-based actions and validations.
Developed a Regression Test suite covering P1 and P2 scenarios for both End-to-End workflows and Functional Tests.